常见问题

问:如何购买莱佛士礼品卡?

答:Raffles electronic Gift Cards may be purchased online at https://www.buyatab.com/custom/raffles/. Raffles plastic Gift Cards may be purchased by visiting any Raffles Hotels & Resorts location.

问:How is the Raffles plastic Gift Card presented?

答:Raffles Gift Card is presented in an elegant holder, where you can include a personalized message.

问:莱佛士礼品卡以哪些面额销售?

答:Raffles electronic or plastic Gift Cards can be purchased in any denomination between $25 to $2,000 USD or EUR, or the equivalent in local currency.

问:莱佛士礼品卡以哪些货币销售?

答:Online purchases can be made in USD or EUR. At hotels, Raffles Gift Cards are sold in local currency.

问:How do I place an online order?

答:Electronic gift cards are available for online purchase using a valid credit card at https://www.buyatab.com/custom/raffles/. A confirmation email will be delivered once the purchase transaction is approved and processed. You will also receive an email notification should the transaction be declined to allow you to contact your card issuer for further details.

问:How long does it take for a Raffles e-Gift Card to be delivered for online purchases?

答:All online e-gift cards will be sent to the recipient email address provided, in most instances, within 10 minutes of an approved purchase.

问:如何购买一张以上礼品卡?

答:Online, you can purchase any number of e-gift cards up to a maximum purchase basket of $5,000 USD or EUR. To purchase physical gift cards, please visit any Raffles Hotels & Resorts location.

问:莱佛士礼品卡可通过电话订购吗?

答:Regretfully, we do not accept phone orders.

问:莱佛士礼品卡有何用途?

答:莱佛士礼品卡适用于莱佛士酒店集团管理的任何设施,包含住宿、水疗服务、餐饮和其他休闲活动。对酒店客人来说,任何可计入酒店账单的费用均可使用礼品卡支付。包括税费和小费。为避免引起任何不便,我们建议收卡人在预订时即提出使用礼品卡。

问:是否仅酒店客人可使用莱佛士礼品卡?

答:持卡人可使用自己的莱佛士礼品卡支付在莱佛士酒店或度假村购买的餐饮或其他服务,即使持卡人当时不是该酒店或度假村的住店客人。

问:必须一次性兑换礼品卡的全部金额吗?

答:Raffles electronic and plastic Gift Cards are designed to carry a balance. 因此,如果客人使用礼品卡支付价值低于卡片金额的商品或服务,将从卡中扣除此价格,并保留余额以供日后使用。

问:可以为已有的莱佛士礼品卡充值吗?

A. Yes, you may visit any Raffles Hotels & Resorts location to add additional funds onto your Raffles plastic Gift Card. Electronic Gift Cards are not reloadable.

问:莱佛士礼品卡有过期截止日期吗?

答:莱佛士礼品卡不会过期。

问:莱佛士礼品卡中的金额可兑换现金吗?

答:莱佛士礼品卡中的金额不可兑换为现金,必须用于在莱佛士酒店或度假村的付款。

问:可以退回礼品卡并获得退款吗?

答:Raffles Gift Cards purchased either online or at our Raffles hotels or resorts are non-refundable.

问:如礼品卡丢失、被盗或损坏应该怎么办?

答:While Raffles Hotels & Resorts is not responsible for lost, stolen or destroyed gift cards, we will endeavor to assist you in securing the balance of funds remaining on your card at the time the card is reported. To protect your Raffles gift card balance, please ensure that it is registered online at https://cws.givex.com/cws4.0/fairmontraffles/. When notified that a gift card has been reported as lost, stolen or destroyed the existing balance will be frozen and a replacement card will be issued for that amount. 在通知前使用礼品卡需自行承担风险。

问:如果我在挂失后又重新找到礼品卡该怎么办?

答:如果我们已经向您发送新卡,您可丢弃旧卡。一旦余额被冻结并转移至新卡,旧卡将不具价值,且不可用于在莱佛士酒店集团的付款。

问:能从其它来源购买莱佛士礼品卡吗?

答:We strongly recommend that you only purchase Raffles gift cards from either Raffles Hotels & Resorts, or through one of our affiliates. 我们对从莱佛士酒店集团及子公司以外来源购买的礼品卡不承担责任。

问:如何查看莱佛士礼品卡上的余额?

答:Gift Card balances can be checked online at https://cws.givex.com/cws4.0/fairmontraffles/check-balance/.