洗漱套装是上位客人使用过的！已开封！

部分酒店内的成人洗漱套装，是已开封的包装，有使用痕迹；儿童洗漱套装，封条已开封，有使用痕迹，液体渗出，超级恶心，不能忍受！ 上次入住是剃须套装有使用痕迹。 酒店的清洁管理，实在差到匪夷所思！ 但是前台服务很好，也尽可能提供了帮助，还送来了玩具。早晨七点送错早餐，也主动补偿。 整体还是失望的，因为不太能接受洗漱用品已开封，太恶心了。

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The best in Warsaw

I have stayed in various hotels in Warsaw over the years and since the Europejski re-opened, I have stayed in it twice. Europejski is in different class to all the others. The staff is super helpful, they even posted my raincoat back to UK when I left it in one of the 3 wardrobes. We stayed in the Executives Suite as I needed a twin room and it seem not just to be bigger than normal for this type but also better designed in terms of space usage. The dressing table is right by the window and has a big magnifying mirror as well as normal mirror which is a big plus. The desk is ingenious. The beds are very comfortable, though as usual have far too many pillows (why do all hotels feel we need 6 pillows per bed?). There is sufficient storage space too, which is not that common even in 5* hotels. The only thing I had a problem with is the lighting system controls - over complicated and I never managed to figure out ho to get the lamps only on without the ceiling light on. The spa menu is short but the massage I had was very good too. I will definitely stay in Europejski next time I am in Warsaw

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Luxurious

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Amazing customer care

The staff at check-in was very friendly and accomodating, greeting me by my name. unfortunately i feel sick overnight - the staff was very friendly and understanding and offered to bring fresh tea and water to the room. The staff also offered to go to the pharmacy and get me some medication.

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Excellent service, beautiful building, great location

Art tour was fabulous. Very apparent that artists worked with the architect and designers from the onset. It was a wonderful integration of contemporary Polish artists along side homages to the original building. My favorite installation was the neon in the lobby - innovative and historically sensitive. Every staff member we encountered was professional, friendly and helpful.

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Great stay and amazing staff!

Thank you so much for making me and my parents feel so welcome and looked after in your hotel. It was great and the rooms are beautiful.

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Almost perfect

I don’t like amenities that you give in room. Dental kit from Colgate in Raffles is weird . Also we stayed in Family room but one of us everyday didn’t get water enough, bath salt and other details. My check in wasn’t welcoming and warm. Young girl never smile , was to cold . I don’t like that swimming pool dosnt have relaxing area with some bed or chair . I booked family room( 2 room) and only one room got welcoming cake …is weird. Also every night we didn’t receive any compliments from hotel ( like bath salt, or nice wishes for sleep )

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A good stay

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Yes, we’ll located and good design —

The stay was overall nice, we had a chance to know the staff and in general it was a good experience. The people in the shop at the lobby selling “sweets” — were always generous and positive and kept good shop hours. In the bar, Adam is excellent and professional to the nth degree. The menu in the bar and the general quality was above expectations. The ice in the cocktails is unacceptable— it can be easily solved with an under-counter reverse osmosis. The staff at check in the lobby are attentive and Maria was attentive although my reservation experience wasn’t completed in a satisfactory way. The concierge Lukas was smiling and helpful and I am not sure I like the glass shield at the concierge post. The rooms comfortable and the shower water isn’t the best quality, and the soaps in the shower are not my taste, or what you expect at such a luxury brand.The shower heads need to be cleaned from calc — they were not. The amenities in the room are great, I tried tea and used the hot water kettle which is very practical to have in a room. I met Malgorzata who is young and dedicated— she seems new to this field yet she has her heart in her work, and she has good intentions. I didn’t meet the manager but I wished to, and perhaps on my next trip — as I would select Raffles over The competition given they are in no way comparable. Before I forget I ordered a rib eye steak. I was told it was South American by Damien who by the way is a very nice person and did a good job serving us. We did eat at the hotel restaurant several occasions. And the meat was terrible— it wasn’t acceptable. I didn’t complain but I mentioned it to Malgorzata who apologized and insisted to remove it from our bill. However it wasn’t necessary, it just should be cooked sous vides, and then buy a green egg and finish it on a charcoal grill — if permitted by the law. The humidor in the humidor needs a better selection of cigars, but the bar selection makes up for it. That’s all — and thank you to the Raffles staff.

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Highly recommended

Business trip for two days in Warsaw. Very nice hotel, well located, kind tentative staff, very well designed rooms. Would easily stay again in the future.

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